Refund Policy

ORDER MODIFICATION AND CANCELLATION:
Order modification and cancellation should be requested within 3 hours upon placing the order. If that time frame has passed, we are unable to cancel and/or make any changes to your order once a tracking number has been assigned to it.

DAMAGES AND ISSUES:

Please inspect your order upon reception and contact us immediately, within 7 days, if the item is damaged, if there’s a missing item, or if you have received the wrong item, please contact us at support@sincereprints.com. We ask that you provide photos of the product and of the packaging. Once we have assessed the situation, we will do everything we can to make it right.

WRONG ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. There is a 12-hour window to correct an incorrect shipping address. If that time frame has passed, we are unable to cancel and/or make any changes to your order because it has already been shipped. Please contact us immediately if you believe you have provided an incorrect shipping address.

LOST OR STOLEN PACKAGES:

We will not be held responsible for lost or stolen packages once the tracking information states that the package was delivered. In the event that the package was stolen, please contact your local police to file a police report.

If the package is deemed lost in transit (typically showing no update to the tracking for 7 days) then we will send a full replacement free of charge.

REFUNDS AND REPLACEMENTS:

Any concerns with the order must be reported within 7 days of the delivery. At this time photos of the product and packaging must be sent. Once a replacement is sent, the new tracking will be provided. If a refund is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.